4110 Gator Bowl Blvd
Jacksonville, FL 32202
A full schedule with set times will be posted about 2 weeks before the show on our Schedule Page.
This is an all ages event. All attendees are required to purchase a full price ticket regardless of age. We strongly encourage parents to bring hearing protection for their children.
No. Once you have entered the venue for the day, you will not be allowed to leave and come back in. Please plan accordingly.
Doors will open at 3:00pm. The show’s end time will be posted closer to the event dates.
The Big Ticket is an outdoor event and is held rain or shine. Any dangerous or severe weather conditions, like lightning in close proximity or high winds, could potentially result in delays or evacuations for fans’ safety. No refunds or exchanges will be given for weather.
Detailed parking information will be posted closer to the event date.
Box Office hours and location will be posted closer to the event dates.
Moshing and crowd surfing are dangerous activities and are prohibited. Engaging in these activities may be cause for ejection from the festival.
Yes. We are working with local food trucks, restaurants, caterers, and vendors to provide top-notch food, drinks, and deliciousness for all. A variety of beverages (including liquor, beer, wine, and non-alcoholic) will be served all over the festival grounds as well in the General Admission and VIP areas.
Yes. Beer, wine and mixed drinks will be sold to those with a valid ID.
Most of our food and beverage stands do accept credit cards. Our merchandise booth does also accept cards. There will also be multiple ATMs inside the venue.
No, there is no camping or overnight parking allowed at our event. Click HERE for a list of campgrounds in the Jacksonville area.
The venue is accessible and there will be special viewing areas at the stage for those with mobility limitations. The festival is held outdoors in a park. There will be natural terrain to travel over and if it rains it could become muddy. There are sometimes great distances between stages.
Personal assistance, wheelchair pushes, and any type of transportation, including golf cart rides, are NOT provided by the festival. If you require any additional assistance please plan on bringing a companion. Wheelchairs are NOT available for rent or loan.
Wheelchairs, power wheelchairs and small three or four-wheeled scooters are allowed in the festival. Other power-driven devices will be considered only on a case-by-case basis. A power device should not move faster than a person can walk and extreme care needs to be taken when operating such devices due to the large crowds expected at the festival. Therefore, large, fast and heavy mobility devices are not appropriate in this situation.
Accessible restrooms can be found at the end of each row of portalets throughout the venue.
Who May Use Viewing Areas?
Patrons who use wheelchairs, scooters or other mobility devices. Patrons who have mobility limitations of such significance that it substantially limits their ability to stand.
We use a wristband program to facilitate the viewing areas. We recommend that anyone needing to use these viewing areas stop by the Info Booth upon arrival to request a designated wristband. Viewing areas are available on a first-come, first-served basis, with priority given to those who use wheelchairs. The platforms will fill up for the most popular acts, and we ask for your cooperation. Companions and patrons who are able may be asked to step off the platform to make more room for those who use wheelchairs. We have staff on-site to manage the viewing areas and answer any questions that may arise.
Each person eligible for the Access Program may bring ONE adult companion into the reserved viewing areas at any given time. Families, consisting of no more than two adults and any minor children, when one member of the family has a disability, may stay together in the reserved areas.
What’s NOT Cool?
Faking it! We must reserve these viewing areas for patrons who genuinely have mobility disabilities. Overcrowding the Access areas defeats the purpose. Have a heart; do NOT abuse the system!
You can purchase tickets online via Front Gate Tickets. Please see our TICKET DETAILS page for full info. There are no physical outlets for cash ticket sales.
No, we do not offer any sort of official meet and greet packages for purchase for our events.
Yes, as long as VIP tickets are still available, you can upgrade to a VIP ticket with Front Gate by visiting support.frontgatetickets.com.
For any ticket-related issues, please visit support.frontgatetickets.com. From there, you can call, email or chat with our ticketing customer service team for help.
Yes, children under the age of five (who have a General Admission ticket) are allowed into the VIP area with an adult who has paid for VIP.
No. We do not offer refunds or exchanges on ticket sales. All artists and scheduled performance times are subject to change. Festival is outdoors and is rain or shine.
The safety of our fans, artists, staff and all others at the festival is of the utmost importance to us. In light of recent tragic events, we are re-evaluating our security procedures for The Big Ticket 2017 in conjunction with our private security providers and local law enforcement.
There will be elevated security for the event. Law enforcement recommends that we do not publicly comment on the specifics of our security measures; however, here are a few key things to know as you prepare for this year’s The Big Ticket, along with a few tips on what to do in an emergency situation to help protect your own safety.
All festival patrons will be required to enter through security checkpoints and will be screened with metal detectors and/or pat-downs. Arrive early as there could be longer than usual wait times to enter the venue. Re-entry will not be allowed.
Please carefully read our list of prohibited items below. This list will be strictly enforced. In particular, we have strict limits on the size and type of bags that may be brought into the event, similar to other major events. The bag policy can also be viewed below. All permitted bags will be searched. There will be no storage for prohibited items, including prohibited bags. This is especially important for those of you taking the The Big Ticket Park & Ride Shuttle, taxis, UBER/Lyft, or are being dropped off/picked up. We encourage you to not to bring a bag of any sort, but if you must, it has fit within our strict guidelines.
Be aware of your surroundings. Familiarize yourself with the layout of the festival, including the exits. “If you see something, say something.” Public safety is everyone’s responsibility. If you encounter any suspicious activity, report it to a nearby staff member.
Last but not least, be prepared to follow instructions given by festival officials. If asked to evacuate due to severe weather or other unforeseen circumstances, remain calm, be patient, and follow instructions.
Our goal is always to keep the show going, but everyone’s safety comes first.
Thank you. We look forward to a safe and fun The Big Ticket 2017!
- No coolers or picnic baskets
- No outside food or beverages
- No glass containers
- No video cameras or Go Pros
- No audio recording devices
- No laptops or tablets
- No professional cameras or cameras with removable lenses
- No selfie sticks
- No lasers or laser pointers
- No drones
- No chairs of any kind
- No umbrellas
- No hula hoops or totems
- No balloons or beach balls
- No confetti or glow sticks
- No aerosol cans
- No whistles or air horns
- No fireworks or explosives
- No musical instruments of any kind
- No bags, backpacks, draw-string bags or duffle bags
- No weapons of any kind
- No drugs or drug paraphernalia
- No pets (with exception of documented service animals)
- No gang-related colors or patches
- No chains, chain wallets, or spikes
- No unauthorized vending or advertising
*** We do not provide on-site storage for prohibited items. ***
- One factory-sealed bottle of water (20oz max)
- Sunscreen (non-aerosol)
- Small, point-and-shoot digital camera
- Hats and sunglasses
- Light blankets and towels
We strongly encourage you to not bring bags of any sort. If you must bring a bag, please abide by the following:
- Small purse or hand-held clutch (maximum size: 4.5” x 6.5”)
- A small or medium sized clear plastic, vinyl, or PVC bag (maximum size: 12” x 6” x 12”)
- A clear one-gallon re-sealable zip top bag (maximum is freezer size: 10” x 12” x 2”)
- A clear or mesh drawstring bag
Yes. If you present your prescription, medication and a photo ID at the festival gates, you will be allowed to bring it in with you. If you have dietary restrictions that require special snack or beverages to be brought into the show, you may do so by presenting a doctor’s note at the festival gates. All items are subject to search upon entry.
For further questions, feel free to drop us a note at email@example.com
For press inquiries, contact firstname.lastname@example.org
For partnership and sponsorship inquiries, contact email@example.com
For vending inquiries, contact firstname.lastname@example.org
On Site Locker Rentals
Do you want a safe and secure place to store your things while you attend The Big Ticket? Personal lockers with unlimited cell charging will be available so you can free up your hands and avoid losing any personal items during the fest. Lockers measure 18”h x 12”w x 18”d.
Fan Hotel Rates by Curadora
We’ve partnered with Curadora to help you browse special fan rates for hotels all around Jacksonville and to make joining us at The Big Ticket a breeze. With Curadora, you can search all local hotels based on price, proximity to Metropolitan Park, or whatever amenity is most important to you.