Jacksonville Veterans Memorial Arena
300 A Philip Randolph Blvd.
Jacksonville, FL 32202
All seats and standing room floor spots will still be general admission. There will not be any assigned seats; everything is available on a first-come, first-serve basis. VIP ticket holders will have a dedicated section for floor viewing.
Please visit the venue’s website for detailed accessibility info HERE.
Moshing and crowd surfing are dangerous activities and are prohibited. Engaging in these activities may be cause for ejection from the festival.
Please visit CLICK HERE for detailed parking info.
Doors will open at 3:00pm. The show’s end time will be posted closer to the event dates.
No. Once you have entered the venue for the day, you will not be allowed to leave and come back in. Please plan accordingly.
This is an all ages event. All attendees are required to purchase a full price ticket regardless of age. We strongly encourage parents to bring hearing protection for their children.
A full schedule with set times will be posted about 2 weeks before the show on our Schedule Page.
Please visit the Veterans Memorial Arena A-Z Guide for even more information HERE.
No. We do not offer refunds or exchanges on ticket sales. All artists and scheduled performance times are subject to change. Festival is outdoors and is rain or shine.
Yes, children under the age of five (who have a General Admission ticket) are allowed into the VIP area with an adult who has paid for VIP.
For any ticket-related issues, please visit support.frontgatetickets.com. From there, you can call, email or chat with our ticketing customer service team for help.
Yes, as long as VIP tickets are still available, you can upgrade to a VIP ticket with Front Gate by visiting support.frontgatetickets.com.
No, we do not offer any sort of official meet and greet packages for purchase for our events.
You can purchase tickets online via Front Gate Tickets. Please see our TICKET DETAILS page for full info. There are no physical outlets for cash ticket sales.
For further questions, feel free to drop us a note at firstname.lastname@example.org
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On Site Locker Rentals
Do you want a safe and secure place to store your things while you attend The Big Ticket? Personal lockers with unlimited cell charging will be available so you can free up your hands and avoid losing any personal items during the fest. Lockers measure 18”h x 12”w x 18”d.
Fan Hotel Rates by Curadora
We’ve partnered with Curadora to help you browse special fan rates for hotels all around Jacksonville and to make joining us at The Big Ticket a breeze. With Curadora, you can search all local hotels based on price, proximity to Metropolitan Park, or whatever amenity is most important to you.