Jacksonville Veterans Memorial Arena
300 A Philip Randolph Blvd.
Jacksonville, FL 32202



Now that the show is in the Arena, how will seating work?

All seats and standing room floor spots will still be general admission. There will not be any assigned seats; everything is available on a first-come, first-serve basis. VIP ticket holders will have a dedicated section for floor viewing.

Is the venue ADA accessible?

Please visit the venue’s website for detailed accessibility info HERE.

What is your policy on crowd surfing and moshing?

Moshing and crowd surfing are dangerous activities and are prohibited. Engaging in these activities may be cause for ejection from the festival.

Where should I park?

Please visit CLICK HERE for detailed parking info.

What time do the doors to the venue open and when will it be over?

Doors will open at 3:00pm. The show’s end time will be posted closer to the event dates.

Will re-entry be allowed at the festival?

No. Once you have entered the venue for the day, you will not be allowed to leave and come back in. Please plan accordingly.

What ages are allowed?

This is an all ages event. All attendees are required to purchase a full price ticket regardless of age. We strongly encourage parents to bring hearing protection for their children.

Which stage and what time will bands be playing?

A full schedule with set times will be posted about 2 weeks before the show on our Schedule Page.

Want More Info?

Please visit the Veterans Memorial Arena A-Z Guide for even more information HERE.


Can I get a refund?

No. We do not offer refunds or exchanges on ticket sales. All artists and scheduled performance times are subject to change.  Festival is outdoors and is rain or shine.

I bought a VIP package and I have a child who is 5 years old, can my child accompany me into VIP with a paid General Admission ticket?

Yes, children under the age of five (who have a General Admission ticket) are allowed into the VIP area with an adult who has paid for VIP.

I have an issue with the tickets I purchased. Who can help me with that?

For any ticket-related issues, please visit support.frontgatetickets.com. From there, you can call, email or chat with our ticketing customer service team for help.

Can I upgrade my GA ticket to a VIP ticket?

Yes, as long as VIP tickets are still available, you can upgrade to a VIP ticket with Front Gate by visiting support.frontgatetickets.com.

Can I purchase a meet and greet for bands playing the event?

No, we do not offer any sort of official meet and greet packages for purchase for our events.

Where can I buy tickets in advance?

You can purchase tickets online via Front Gate Tickets. Please see our TICKET DETAILS page for full info. There are no physical outlets for cash ticket sales.


For further questions, feel free to drop us a note at info@thebigticketfest.com
For press inquiries, contact kristine@am-media.net
For partnership and sponsorship inquiries, contact partnerships@dannywimmerpresents.com


For vending inquiries, contact vendors@sohoconcessions.com

On Site Locker Rentals

Do you want a safe and secure place to store your things while you attend The Big Ticket? Personal lockers with unlimited cell charging will be available so you can free up your hands and avoid losing any personal items during the fest. Lockers measure 18”h x 12”w x 18”d.


Fan Hotel Rates by Curadora

We’ve partnered with Curadora to help you browse special fan rates for hotels all around Jacksonville and to make joining us at The Big Ticket a breeze. With Curadora, you can search all local hotels based on price, proximity to Metropolitan Park, or whatever amenity is most important to you.